Services
Taking Care of Your Hot Tub Needs
Common Troubleshooting Solutions
Operational Problems
Cause
- Spa water level is too low
- Filters are clogged
- Comfort Control® lever is closed
Solution
- Add water to the spa
- Clean the filters
- Open the Comfort Control® lever
Cause
- Spa lock is activated
- Light wiring or assembly is faulty
Solution
- Deactivate the spa lock
- Replace the light assembly
Cause
- A problem with the temperature sensor
Solution
- Disconnect the power for 30 seconds
Cause
- The heater’s high-limit thermostat has tripped
Solution
- Disconnect the power for 30 seconds to reset the heater’s high limit; check for clogged filters
Water Quality Problems
Cause
- Filters are dirty
- Excessive buildup of oils and organic matter
- Improper sanitation
- Suspended particles or organic matter
- Overused or old water
Solution
- Clean the filters
- Shock the spa water with sanitizer
- Adjust the pH and/or the alkalinity to the recommended range
- Run the jet pumps and clean the filters
- Drain and refill the spa
Cause
- Excessive buildup of organic matter
- Improper sanitation
- Low pH
Solution
- Shock the spa water with sanitizer
- Add sanitizer in the appropriate quantity
- Adjust the pH to the recommended range
Cause
- High pH
- Low sanitizer level
Solution
- Shock the water with sanitizer and adjust the pH to recommended levels
- Shock the water with sanitizer and maintain the sanitizer level
Cause
- Unsanitary water
- Free chlorine level is above 5 ppm
Solution
- Shock the water with sanitizer and maintain the sanitizer level
- Allow the free chlorine level to drop below 5 ppm before using the spa