Information Collection and Use

Orders

If you purchase a product from The Hot Tub Store, we request certain identifiable information from you on our order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, and expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

We do not store your credit card information. The Hot Tub Store is the owner of the information collected on hottubstore.com. We do NOT share information with ANY third-party.

Security

The security of your personal information is important to us. When you enter sensitive information (such as credit card number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about security on our website, you can send us an email through the contact us page.

Payment Information

In order to process your credit card orders, we use a third party service to validate and verify your account information. All billing and account info is transmitted via https, which is a secure encrypted protocol system.

Uses of Information

We use the information we collect from you for billing purposes and to fill your orders. We do not store your credit card information. If you have created a Username and Password to the site or if you have signed up to receive our Email Newsletter updates, we may use your purchase history to personalize special offers and promotions. These offers and promotions will be delivered to you in the form of an email newsletter.

Communications from the Site

Special Offers and Updates

We will occasionally send you information of products, special deals and promotions. You can sign up for these emails from us at any time. If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, you may unsubscribe at any time.

Customer Service

Based upon the personally identifiable information you provide us, we will send you a welcoming email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes.

Surveys or Contests

The Hot Tub Store may provide you the opportunity to participate in contests or surveys on our site. If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary; therefore, you have a choice whether or not to disclose this information. The requested information typically includes contact information such as name, shipping address, e-mail address, and demographic information (such as zip code). We use this information to notify contest winners and award prizes and to send participants our HTML email newsletter.

Tell-A-Friend

If you choose to use our referral service to tell a friend about our site or a product, we will ask you for your friend’s email address. Your friend will receive an HTML e-mail from The Hot Tub Store.

Use of Cookies by Advertisers

Our sponsors and advertisers and their ad servers may use cookies when you view pages on our site. They use those cookies to collect non-personal information as a way of measuring the effectiveness of their advertising, or to provide advertisements about goods and services that may be of interest to you or to avoid running the same ads to you over time. We do not control these third parties’ use of cookies or how they manage the non-personal information they gather through them. However, our sponsors and advertisers have agreed that they will not collect any personally identifiable information from our site visitors while they are on www.hottubstore.com. If you click on an advertisement on www.hottubstore.com and visit a site maintained by one of our sponsors or advertisers, please be aware that we are not responsible for the privacy practices of that site. You should read the privacy policies of each site you visit to determine what information that site may be collecting about you.

Some of our advertisers may participate in the Facebook/Nielsen program, which helps advertisers improve their measurement of advertising effectiveness. If you are a Facebook user and access a page on our site containing an ad from a participating advertiser, Facebook receives a random numeric code identifying the ad that was served to you. The ad is only identified to Facebook by the numeric code. Facebook does not receive information that identifies the product or the advertiser. Facebook, in turn, discloses only aggregate, de-identified information to Nielsen and the advertiser, not any personally identifiable information from your Facebook profile.

Google Ads

Note that Google, as a third party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our site users based on their visit to our site and other sites on the Internet. No personally identifiable information is collected as part of Google’s process. Users may opt out of the use of this DART cookie by visiting Google’s privacy document.

If you would like more information about these practices and to know your choices about not having this information used by these companies, visit the Network Advertising Initiative. Some ad servers allow you to opt out of anonymous data collection through the use of cookies. To do so, you must opt out of such data collection with each individual site. You can opt out of cookies for several ad servers by visiting the Network Advertising Initiative gateway opt-out site. At that site you can also review the privacy policies of those ad servers.

Legal Disclaimer

We reserve the right to close your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our website.

Any materials, articles, statements, and linked websites on the pages that comprise this website are not provided in the course of a business-customer relationship. The material contained on this website does not constitute health/medical advice. The information presented may not be applicable to your particular situation. You should consult with a medical practitioner regarding your specific situation.

This website may provide links to other websites that are provided for your convenience. The Hot Tub Store undertakes reasonable efforts to keep the information contained in this website accurate. However, because The Hot Tub Store compiles such information from numerous and varied sources and may experience reporting and processing errors or delays, The Hot Tub Store does not vouch for the provider of such linked websites or the quality, reliability, or any other characteristic or feature of such linked websites. In addition, you should be aware that your use of any linked website is subject to the terms and conditions applicable to that website, including the privacy policies (or lack thereof) of such website.

The action of communicating with The Hot Tub Store via telephone, facsimile, or other means does not alone create a business-customer relationship. Please also be aware that electronic mail on the Internet is not secure. Do not communicate any information via electronic mail that is sensitive or otherwise requires that level of confidentiality which the security of the Internet cannot provide. Confidential messages should be sent by other means of communication. Your use of this and any linked websites is solely at your own risk.

The Hot Tub Store makes no representations or warranties of any nature, whether expressed or implied, with respect to the information obtained through this or any linked websites, including without limitation, the implied warranties or merchantability and fitness for any particular purpose. You should confirm any and all information you intend to rely upon through your use of this website or any linked websites. The Hot Tub Store shall not be liable (including without limitation with respect to any loss or injury you may suffer) to you or others for any matter associated with or decision made or action taken by you in reliance on the information obtained from or content provided in this or any linked websites.