Hot Tub Warehouse
Assistant / Delivery Driver / Technician
West Sacramento
The Hot Tub Store is the oldest hot tub company in Northern California. We are a family-oriented, people-friendly company with a small tight-knit supportive team. We provide exceptional customer care and keep our team busy doing work that improves people’s lives. Join our team to help make a difference!
We are looking for a warehouse assistant and delivery & service technician to join our team who will work in the field and also at our warehouse assisting with our service and operations duties.
Water Care and Service Technician Duties (Approximately 10-20 hours weekly)
Professionally, efficiently, and successfully learn to perform all water care and service tasks for any and all products that The Hot Tub Store provides service for, including attending training seminars as directed by management.
Our factory certified service technicians are amongst the highest paid hot tub techs in the country.
Be an ambassador of The Hot Tub Store and speak positively of the company with team members and with customers.
Continually monitor service schedule and calendar, work with schedulers to adjust as needed
Provide professional customer service at work locations and customers’ homes.
Process warranty parts and prepare parts to be shipped the next day.
Assist with regularly cleaning/organizing the company vehicles and maintaining the inventory.
Warehouse Assistant Duties (Approximately 10-20 hours weekly)
Assist with deliveries of supplies
Assist with preparation of spas to be delivered to customers
Organize, clean, and prepare warehouse
Operate forklift and drive delivery truck
Assist in receiving products arriving on semi trucks, unload with forklift.
Organize all inventory items in warehouses
Help to set up, change, and remove displays at showrooms
General Duties As Assigned
Assist with retail customers as needed, including selling products, lifting items to customers’ vehicles, restocking retail shelving, maintaining water in display spas
Always dress professionally with clean work pants/shorts, athletic shoes/boots, company logo shirt/sweatshirt
Follow the directives of management
Training will be provided
Specific Job Duties
Provide a high level of customer service, responding to needs and satisfying expectations
Develop positive rapport with customers
Serve as an ambassador for the company
Work with and assist other Warehouse and Service Technicians
Provide technical support to other departments and personnel
Promote and practice proper safety procedures at all times
Complete company forms, reports and other job-related paperwork
Perform additional assignments
Requirements
Technical field service in all weather
Strong mechanical and electrical skills a plus
Good work ethic
Provide tools appropriate for the position
Heavy lifting
***Valid driver’s license and clean driving record required
Education
High School diploma required with further mechanical/electrical training a plus
Skills
Self-directed
Excellent organizational skills
Effective listening, verbal, and written communication
Problem-solving skills
Sales and customer service experience
Proficient with computer and smartphone
Knowledge of Hot Tubs a plus, but not required